Frequently Asked Questions
Press On Nails
Why do the press on nails I ordered look slightly different from the photos on your website?
Each set of press on nails at Gelly Canvas is meticulously handcrafted, ensuring that every nail is one-of-a-kind. This means that there may be slight variations from the photos shown on our website, adding to the uniqueness of each set.
How long do the press on nails last?
It depends! With proper application, the sticky tabs can typically last 3 – 7 days, while the nail glue can last up to 1 month. Read our application guide or watch the video for the proper steps.
To ensure that the sticky tabs last longer, try to avoid contact with alcohol and soapy water as much as possible.
Is it ok to wear your press on nails in the shower?
Yes, our press on nails (or fake nails) can be worn in the shower and even in the pool!
Are the press on nails re-wearable?
Yes, our press on nails are re-wearable. After removing them from your nails, remove the sticky tab or leftover nail glue and clean the press ons before storing them away.
The next time you want to wear them, simply repeat the application process!
What if I lose one press on nail?
We can paint a replacement one for you at $8 – $15, depending on the complexity of the design. Do note that it may look slightly different from the original, as each piece is hand-painted.
If you require a replacement press on nail, get in touch with us and let us know your design, nail size and preferred shape.
Nail Shape and Sizing
Where can I find your shape and sizing guide?
You can find our detailed shape and sizing guide here.
What nail shapes do you offer?
We offer rounded and almond shapes for now! We might consider other shapes in the future so let us know what you are interested in.
What nail size should I get?
It depends on the size of your nails. You can refer to our shape and sizing guide for reference.
If you prefer to try it out on your own hands, you can also purchase our sample kit. Our nail sizing kit is available in two nail shapes and consists of all nail tip sizes.
What if my measurements fall between sizes?
If your nail measurement falls between sizes, note down the measurements and contact us for sizing help.
Orders and Payment
What is the lead time for orders?
As each set of press on nails is handcrafted after we receive the order, we will require 7 – 14 working days to ship out your order.
If you are planning to wear our press on nails for an event, make sure to place your order in advance to give us sufficient lead time!
What payment methods do you accept?
We currently accept payment via the following methods:
- Credit/debit card
- Apple Pay
- Google Pay
- Direct bank transfer
- PayNow (for Singapore only)
To make payment via PayNow, please select ‘Direct Bank Transfer’ when checking out. The instructions for how to make payment via PayNow will be indicated in your order form.
For more information, please contact us.
Do you accept returns and exchanges?
No, we do not accept returns and exchanges for hygiene purposes. Additionally, each design is customised according to your chosen nail shape and size so we are unable to accept returns or exchanges. We appreciate your understanding!
Delivery and Shipping
How much does shipping cost?
- For international orders: A flat shipping fee of $15 applies to all international orders.
- For orders within Singapore: Orders below $100 will incur a flat shipping fee of $3, while orders of $100 and above will be eligible for free shipping within Singapore.
How long does delivery take?
- For international orders: Up to 24 working days
- For orders in Singapore: 2 – 3 working days; mailed via SingPost
During sales and holiday seasons, you may experience a slight delay in delivery. We seek your kind understanding on this!
How will my order be delivered?
For orders within Singapore, your order will be mailed via SingPost to your letterbox!
How do I track my order?
For orders within Singapore, you may track your order via SingPost. Simply input the tracking number sent to you into the search bar.
Can I change my shipping address after my order has been confirmed?
You may not change your shipping address after your order has been confirmed. Please ensure that your shipping address is correct before placing your order.
Do you ship outside of Singapore?
Yes, we offer international shipping for all orders!